Job Description:

The Portfolio Delivery Manager will report to the Director of Operations India and support the successful delivery of Rightsline implementation, upgrade, and advancement projects. The role combines hands-on project delivery, customer engagement, project governance, and people management responsibilities. The individual will lead a small team of Delivery Leads while ensuring successful execution of customer projects, proactive risk management, and high-quality service delivery.

Key Responsibilities:

• Manage and mentor a team of Delivery Leads, providing guidance, coaching, workload prioritization, and performance feedback.

• Oversee multiple concurrent implementation and advancement projects.

• Create, maintain, and monitor project plans, milestones, risks, dependencies, and status reports.

• Act as the first level escalation point for project delivery issues and coordinate resolutions with leadership.

• Monitor project health, delivery KPIs, customer commitments, and implementation timelines.

• Facilitate project governance, customer status meetings,



and internal delivery reviews.

• Partner with Solutions, Product, QA, and Enablement teams to ensure successful project execution.

• Manage project scope, change requests, and delivery risks.

• Track billable and non-billable utilization, project progress, and delivery milestones.

• Support continuous improvement initiatives and contribute to delivery best practices.

• Coordinate with third-party vendors and integration partners where required.

*Collaborate with cross-functional teams

*Ensure compliance with ISO 27001, SOC 1, SOC 2 frameworks

What You Bring:
• Bachelor’s degree in business, Information Technology, Engineering, or related discipline.

• 5–8 years of experience in SaaS implementations, Qualified Services, Project Management, Delivery Management, or Customer Success environments.

• Minimum 2 years of experience leading or mentoring project teams.

• Experience managing

📌 Delivery Manager (Noida)
🏢 Rightsline
📍 Noida