Job Summary

The Lead – Endpoint Analytics & Governance is responsible for driving the Digital Employee Experience (DEX) and Endpoint Analytics strategy through effective governance, stakeholder engagement, vendor management, and data-driven insights. The role is responsible to work and manage Endpoint Analytics platforms, including Nexthink and Microsoft Device Analytics, ensuring service performance, data quality, reporting excellence, and continuous improvement initiatives are delivered in alignment with business objectives.

The position leverages Power BI and analytics capabilities to transform endpoint and user experience data into actionable insights, enabling proactive decision-making, service optimization, risk mitigation, and improved employee productivity. Working closely with End User Services, Engineering, Service Desk, business stakeholders, and managed service partners, the role drives governance, service performance management, experience-led improvements, and strategic transformation initiatives across the global endpoint workplace.

Key Responsibilities

Strategy





Define and drive the Endpoint Analytics and Digital Employee Experience (DEX) roadmap leveraging Nexthink, Device Analytics, and Power BI.
Establish global standards, governance, and reporting frameworks for endpoint health, user experience, and service performance.
Identify opportunities for proactive issue detection, automation, and experience improvements through data-driven insights.
Partner with Product, engineering, and business stakeholders to align analytics initiatives with organizational objectives and employee experience goals.

Business

Own the delivery and continuous improvement of Endpoint Analytics services, ensuring measurable business outcomes and user experience improvements.
Translate complex endpoint and operational data into actionable insights and executive-level reporting through Power BI dashboards.
Quantify benefits from analytics-driven initiatives, including

📌 Lead - Endpoint Analytics & Governance (Chennai)
🏢 Standard Chartered India
📍 Chennai