Job Summary

To assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM.

Key Responsibilities

To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment, Investigations and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met

To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.

To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.





To implement quality initiatives and activities of the division in accordance to the Group’s Quality System

Strategy

Manage teams in building a stronger relationship with our clients and customers.
Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
To accelerate new generation of leaders.
Manage all initiatives to get more fit and flexible in the way we work.
Focus on proving that we are here for positive.

Business

Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
Initiating & implementing service quality initiatives
Uphold the values of the Group and company at all times

Processes

Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy sta

📌 Team Leader (Chennai)
🏢 Standard Chartered India
📍 Chennai