ServiceNow TSM / CMDB / ITSM Developer-Consultant — Infosys (Pune/Bangalore, 6+ yrs)
Job description
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Overview
ServiceNow TSM / CMDB / ITSM Developer-Consultant role with Infosys, based in Pune and Bangalore, India. A ServiceNow Developer/Consultant with solid expertise in Technology Service Management (TSM), CMDB, and ITSM modules, responsible for designing, developing, configuring, and supporting ServiceNow solutions to improve IT operations, service delivery, and CMDB data quality.

Client: Infosys
Country: India
Work location: Pune and Bangalore
Total experience: 8 years
Relevant experience: 6+ years
Responsibilities
Design, develop, and implement ServiceNow solutions across TSM, CMDB, and ITSM modules.
Configure and customize Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
Develop and maintain CMDB architecture, CIs, CI relationships, and governance standards.
Implement Discovery, Service Mapping, and CMDB health improvement initiatives.
Build workflows, Flow Designer solutions, Business Rules, UI Policies, Client Scripts,



and Script Includes.
Develop and support REST/SOAP integrations with enterprise applications.
Create and maintain reports, dashboards, and Performance Analytics.
Troubleshoot platform issues and optimize system performance.
Collaborate with business stakeholders to gather requirements and deliver scalable solutions.
Support platform upgrades, patch testing, and release management activities.
Ensure adherence to ServiceNow development best practices and governance standards.
Requirements
Mandatory skills:

REST API and SOAP web services development.
IntegrationHub and Flow Designer.
MID Server configuration and troubleshooting.
Data Import Sets and Transform Maps.
CMDB data model understanding.
CI classes and relationships.
CMDB Health Dashboard.
Discovery and Service Mapping implementation.
Data governance and reconciliation rules.
Nice to have
Strong written and verbal English communication skills to doc

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