• Robust focus on communication and ensuring that any systems/operational
issues impacting customer shipments are proactively reported to the relevant DPW
& customer teams and tracked through to resolution.
• Compiling, reviewing and actioning reporting suites for our key account
customer and DPW business per KPI requirements.
• Actioning customer complaints received ensuring that detailed and accurate
root cause/corrective actions are implemented, formally documented, and
submitted to the customer.
• Carrier management includes tracking open customer orders through to
delivery/return/claim and actioning exceptions as they arise.
• Carrier performance reporting against agreed KPI’s and actioning trends for




root cause & corrective actions.
• Participating in weekly carrier & customer task meetings along with monthly
reviews & QBR’s.
• Self-billing includes compiling and managing all billing activities for all
carrier and customer transactions.
• Providing daily/weekly/monthly reporting suite from the DPW TMS system per
required customer & carrier customised reporting requirements.
• Participating in DPW control tower / customer projects.
• Being the voice of the customer.

📌 Senior Executive (India)
🏢 we one
📍 India