? Position: Customer Success Analyst
?Location: Delhi(Panchsheel Park)
?️ Working Days: Monday to Friday
? Experience Required: 0-2 years

About Fundamento
We’re on a mission to reinvent how enterprises talk to their customers
At Fundamento, we’re building voice agents that are transforming how India’s biggest lenders- like IIFL, Paytm, Hero FinCorp, Shriram Finance and Jio Financial Services- talk to their customers. Backed by Google, led by experienced entrepreneurs (Harvard, Oxford, Booth Alumni), and trusted by the financial service giants- this is your chance to work at the heart of AI revolution.

About the Role
This isn’t a traditional Customer Success role.
As part of our Customer Success team, you’ll sit at the intersection of AI, product, and real customer impact. You’ll work closely with enterprise clients, product and engineering teams, and AI systems to drive adoption, design better conversations, and turn insights into meaningful outcomes. You’ll get hands-on exposure to conversational design, prompt engineering,



and problem-solving in a fast-moving startup setting, while shaping how businesses use AI to communicate with their customers.

What You'll Do:
Work closely with customers- understand their requirements, help them navigate the product, and ensure their day-to-day experience is smooth and effective.
Support customer projects end-to-end- coordinate with customers and internal teams, track project progress, follow up on action items, and make sure things move forward.
Build and improve AI conversations- create, test, and optimise bot workflows and conversation flows using tools like ChatGPT and our internal AI tools.
Understand customer needs and feedback- listen to customers, identify recurring issues or gaps, and work with Product and other teams to help improve the experience.
Review agent performance- analyse conversations, conduct quality checks, spot areas for improvement, and suggest changes to workflows or prompts.
Experiment and lear

📌 Customer Success Associate (India)
🏢 Fundamento
📍 India