19 Aug
|
Vitalpro Consumer
|
Mumbai
19 Aug
Vitalpro Consumer
Mumbai
The Role
As a Customer Support Executive, you will be responsible for managing customer queries and orders across channels, resolving issues efficiently and coordinating with internal teams to ensure a seamless customer experience from purchase to delivery.
Key Responsibilities
Handle customer queries through WhatsApp, calls, email and other customer communication channels
Assist customers with product information, orders, payments, delivery timelines and gifting requirements
Manage and track customer orders from placement to successful delivery
Coordinate with the operations, dispatch, logistics and sales teams to resolve order-related issues
Proactively follow up on delayed, incomplete or exceptional orders
Handle customer complaints with empathy, patience and a solution-oriented approach
Maintain accurate records of customer interactions, orders and resolutions
Support corporate and festive gifting enquiries and coordinate with the sales team for lead conversion
Assist customers with product recommendations based on their requirements
Monitor customer feedback and identify recurring issues or opportunities to improve the customer experience
Maintain daily/weekly reports related to customer queries, orders, complaints and resolutions
Ensure all customer communication is skilled, timely and aligned with the Saffron & Mishri brand tone
What We're Looking For
1–2 years of experience in customer support, customer experience, order management or a similar role
Excellent verbal and written communication skills
Strong interpersonal skills with a naturally warm and helpful approach
Good attention to detail and ability to manage multiple orders simultaneously
Strong follow-up and coordination skills
Comfortable working with WhatsApp, email, Excel/Google Sheets and CRM/order management systems
Ability to stay calm and solution-oriented while handling customer complaints
Prior experience with D2C, e-commerce, retail, hospitality or premium/luxury brands will be an advan
📌 Customer Support Executive (Mumbai)
🏢 Vitalpro Consumer
📍 Mumbai