Customer Support Specialist
InboxKit | Onsite (Gurgaon) / Hybrid | Full time

About InboxKit
InboxKit is an email infrastructure and deliverability platform that helps B2B sales and marketing teams get their emails to the inbox, not the spam folder. Our tools cover domain and mailbox setup, warm-up, and ongoing blacklist and reputation monitoring, and integrate with the outbound platforms and CRMs our customers already use.

About the Role
We're looking for a Customer Support Specialist to join our Support team and be the first point of contact for InboxKit customers. You'll troubleshoot product and deliverability questions, work closely with Engineering on escalations, and help maintain the high response standards our B2B customers expect — across email, calls, and Slack.
What You'll Do
Respond to and resolve customer queries and issues across email, phone calls, and Slack in a timely, professional manner.
Troubleshoot product and deliverability-related issues (domain setup, warm-up, blacklist alerts) and escalate complex cases to Engineering when needed.




Maintain accurate records of customer interactions, issues, and resolutions in the support system.
Work rotational shifts to provide coverage across UK, US, and graveyard hours, ensuring customers across time zones receive timely support.
Collaborate with Product and Engineering teams to relay recurring customer feedback and pain points.
Contribute to and help maintain the internal knowledge base and support documentation.
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction (CSAT).
What We're Looking For
1–4 years of experience in customer support, within a B2B SaaS environment.
Prior experience supporting B2B SaaS products is preferred only.
Hands-on experience using Slack for team and customer communication is strongly preferred.
Demonstrated experience providing support across multiple channels , email, phone/calls, and Slack.
Strong written and verbal communication s

📌 Customer Support Specialist (Gurugram)
🏢 Inboxkit
📍 Gurugram