About Hotel Trader

Hotel Trader is a VC-backed, cloud-native B2B platform transforming how hotels connect with global demand. Founded by serial travel-tech entrepreneurs and backed by Highgate Technology Ventures (HTV), we’re building the next generation of hotel distribution—automated, scalable, and intelligence-driven, integrated directly with CRS/PMS systems.

Scale that speaks for itself
• 1B+ search requests per day
• 40ms average response time
• 200M+ inbound messages daily
• Live integrations with Hilton, Highgate, Wyndham — rapidly expanding across the US and
Europe.

We’re a remote-first, high-growth company with a solid engineering and data-driven culture. Over the past 18 months, we’ve tripled our team, achieved 100% year-over-year revenue growth, and continue to scale rapidly—with real business traction and a growing global footprint.

Our focus remains on automation, intelligence, and low-latency infrastructure — enabling real-time connectivity and AI-powered decision systems that redefine how hotels distribute inventory and pricing at scale.





About the Role
We are looking for a self-driven, innovative, and experienced Customer Support Manager to lead day-to-day operations within our growing Customer Support team. This role is ideal for a strong operational leader who thrives in fast-paced environments, understands service-level accountability, and is passionate about developing leaders and building high-performing teams.

You will work closely with the Director of Customer Support to ensure operational excellence, strengthen team leadership, and improve overall customer experience in a fully remote, 24/7 environment.

What You’ll Do
Lead and support Team Leads in managing daily support operations
Ensure service levels and response times are consistently met
Monitor ticket queues and proactively address backlogs or aging cases
Drive continuous improvement in workflows and processes
Bring innovative ideas to improve performance, efficiency, and team ef

📌 Customer Support Manager (Hyderabad)
🏢 Hotel Trader
📍 Hyderabad