Jio Is inviting application for the role Digital Repair Specialist at Chittoor Andhra, Pradesh

Requirements
Education: Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
Experience : 2-4 years

Job Description:
Shortlist, onboard and certify Partner/Technician
Ensure availability and manage upgrades or terminations,
Conduct initial training, reskilling, upskilling, and periodic,refresher programs
Deliver hands-on field training through OJTs
Track KPIs and performance metrics of partners and technicians
Take corrective actions based on evaluation outcomes
Guide and support issue resolution within TAT to ensure customer,satisfaction
Conduct audits, inventory reconciliation and FTTx device inspections




Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades
Train and support extended service points
Travel to touchpoints as per requirement
Handle complaint management, out-calling, and coaching Jio,Associates as per need

Skill Set:
Handset repair skills,
Knowledge of spares operations,
Knowledge of CRM Systems,
Technical knowledge and field team management skills
Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades

📌 Digital Repair Specialist (Chittoor)
🏢 Reliance Jio
📍 Chittoor