Company Description Credence Global Solutions, headquartered in Dallas, Texas, is a global provider of technology, human resources, and offsite infrastructure solutions. With over 2,500 employees worldwide, the company specializes in services that support Revenue Cycle and Accounts Receivable Management. Credence Global Solutions serves clients across healthcare, telecommunications, utilities, and media & entertainment industries. Team members work in a dynamic, service-oriented environment that focuses on performance, innovation, and client satisfaction.
Role Description This full-time, in office Customer Service Executive role is based in the Pune Division. The position involves handling inbound and outbound customer interactions through phone, email, or chat, addressing inquiries, resolving issues, and providing accurate information about services. The Customer Service Executive will document all interactions in the system, follow established procedures, and escalate complex cases when needed. The role includes collaborating with internal teams to ensure timely resolution,



meeting productivity and quality targets, and maintaining a professional, customer-centric approach in every interaction. The individual will also participate in training sessions and process updates to stay aligned with client and company requirements.
Qualifications
Strong customer service and client relationship skills, with the ability to handle inquiries, complaints, and escalation calls professionally.
Effective verbal and written communication skills in English; additional regional language proficiency is an advantage.
Basic computer literacy and ability to work with CRM tools, ticketing systems, and standard office applications.
Problem-solving and analytical skills to understand customer issues and provide appropriate solutions.
Ability to work on-site in the Pune Division, adhere to scheduled shifts, and meet performance metrics.
Previous experience in customer support or contact center

📌 Customer Service Executive (Pune)
🏢 Credence Global Solutions
📍 Pune