Company Description YoCharge is a digital platform focused on enabling smart charging solutions for electric vehicles. The company supports Charge Point Operators in launching, operating, and scaling their EV charging businesses efficiently. By providing technology-driven tools and services, YoCharge helps optimize charging operations, improve reliability, and enhance user experience. The organization operates at the intersection of clean mobility and innovation, offering growth opportunities for individuals interested in the EV and sustainable energy sectors.
Role Description This is a full-time, on-site Customer Technical Support role based in Udaipur. The role involves handling customer inquiries related to EV charging stations and the YoCharge platform, providing timely responses through phone, email, and chat. Daily tasks include diagnosing technical issues, performing basic troubleshooting, coordinating with internal technical teams for escalations, and following up to ensure resolution. The Customer Technical Support team member will document issues and solutions,



track cases in the support system, and contribute to knowledge base articles. The role also includes monitoring customer satisfaction, identifying recurring problems, and suggesting improvements to enhance the overall user experience.
Qualifications
Candidates should possess robust Technical Support and Troubleshooting skills to resolve issues related to hardware, software, and network connectivity.
Candidates should possess solid Customer Support and Customer Satisfaction skills to manage inquiries, build trust, and ensure a positive service experience.
Candidates should possess good Analytical Skills to interpret logs, identify patterns, and propose effective solutions.
Relevant experience in technical or customer support roles, preferably in SaaS, mobility, or EV-related industries.
Clear written and verbal communication skills in English; additional local language skills are an advantage.
Abilit

📌 Customer Technical Support (Udaipur)
🏢 YoCharge
📍 Udaipur