Duties And Responsibilities Financial Returns

Sell the hotel products and services using up-selling and suggestive selling techniques
Prepare and execute action plans which increase reservation sales and associated business
Record special billing arrangements for groups and conventions
Liaise with Guest Service Leader or Finance Manager for all reservations requiring credit approval
Maintain knowledge of special rates/ offers/ promotions
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
Prepare reservation sales reports

People

Promote the ‘one team approach’ and reliable service through daily communication and coordination with all team members.

Works with superior on manpower planning and management needs.

Works with superior in the preparation and management of the Department’s budget

Guest Experience

Answer any guests enquires practically and simply in adherence to brand standards.




Handle guests' complaints appropriately adhering to brand standards or direct them to GSL’s.
Reliably handle all special needs and requests of guests and repeat visitors.
Process amendments to reservations such as extensions, early departures,
Manage “no show” reservations by investigation and recording of same
Record and process reservations made by phone/fax/email
Accept wait list reservations
Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviours, hallmarks and license agreement mandates.
Handle Telephone Enquires efficiently and effectively
Work closely across all hotel departments, seeking proactive opportunities to address specific business challenges, as required
Manage and promote the hotel on IHG brand website.
Produce monthly reports as required

Responsible Business

Demonstrate awareness of Occupational Health and Safety Responsibilities (OH&S;) policies and procedures and ensure all procedures are conducted safely and

📌 Assistant Manager Reservations (Gurugram)
🏢 Holiday Inn Gurgaon NH8
📍 Gurugram