Job Title: Senior Associate – Central Group Desk Support
Department: Commercial
Location: Gurugram (HQ)
Role Level: Senior Associate
About the Role
We are looking for a Senior Associate – Central Group Desk Support to manage group reservations and bookings for large travel groups.
This role involves coordinating with sales and marketing teams, managing payments, ensuring compliance, and delivering exceptional customer service.
You will act as a key liaison between internal teams and customers to ensure smooth execution of group travel plans.
Key Responsibilities
Handle reservations and bookings for large groups via phone, email, and online systems.
Provide fare quotes and negotiate prices to secure competitive deals for group bookings.
Monitor industry trends, competitor offerings, and regulatory changes related to group travel.
Identify potential customers through research, networking, and referrals.
Assist in promoting and selling airline tickets to meet departmental sales goals.




Build and maintain strong relationships with customers and resolve booking/travel issues promptly.
Ensure daily KPIs and SLAs are met for individual and team performance.
Manage customer accounts, follow up for administrative purposes, and troubleshoot issues.
Facilitate modifications or cancellations of group bookings while minimizing disruptions.
Respond to inquiries, schedule meetings, and follow up on sales appointments.
Skills & Competencies
Working knowledge of GDS/airline systems
Knowledge of Airline Reservations & Ticketing
Proficiency in MS Office
Robust analytical and problem-solving skills
Negotiation skills
Excellent communication and interpersonal skills
Education & Experience
Education: Bachelor’s degree in Business Administration, Sales & Marketing, or related field
Experience:
Minimum: 3–4 years in sales, sales support, or related roles
Desired: 4+ years in similar roles; prior aviation sector experience is an advantage

📌 Senior Associate (Gurugram)
🏢 Air India Express
📍 Gurugram