Resident Engineer – Audio Visual , Video Conferencing & IT Infrastructure

Location

NICL Headquarters, Rajarhat, Kolkata

Employment Type

Full-Time (In office)

Contract Duration

Initially for 5 years, extendable as per project requirements.

Working Hours

* Monday to Saturday
* 10:00 AM to 7:00 PM (9 Hours)
* Availability beyond office hours, Sundays, and holidays during emergencies or
whenever called upon.

Job Summary

The RE will be responsible for the day-to-day operation, preventive maintenance,
troubleshooting, monitoring, and support of the Audio Visual , Video
Conferencing , networking, and related IT infrastructure deployed at NICL
Headquarters. The RE shall ensure maximum system uptime, adherence to Service
Level Agreements (SLAs), and seamless support during meetings, conferences, and
critical events.

Key Responsibilities

AV & Video Conferencing Support

* Operate, monitor, troubleshoot, and maintain all AV and Video Conferencing
systems.
* Provide real-time technical support during meetings, conferences,
presentations, and official events.




* Configure and troubleshoot VC endpoints, cameras, microphones, DSPs,
displays, LED walls, projectors, and control systems.
* Ensure readiness of conference rooms before scheduled meetings.

System Maintenance

* Perform preventive and corrective maintenance of all AV and VC equipment.
* Monitor overall health and performance of installed systems.
* Diagnose and resolve hardware, software, and integration issues.
* Coordinate with OEMs and service partners for escalations and warranty
support.

Network & IT Support

* Support network connectivity related to AV and VC solutions.
* Assist in basic network management, IP configuration, VLAN connectivity, and
device communication.
* Support IT security practices applicable to AV and VC infrastructure.
* Ensure firmware and software updates are applied as approved.

Incident Management

* Attend all complaints within defined SLA timelines.
* Record, track, and close i

📌 Residential Engineer (Kolkata)
🏢 Black Box
📍 Kolkata