19 Aug
|
Manu Michael
|
Thellakom
19 Aug
Manu Michael
Thellakom
The Restaurant Captain is responsible for leading front-of-house floor operations, supervising service staff, ensuring seamless table turnover, and delivering exceptional guest dining experiences.
Floor Supervision & Service Operations
Oversee assigned dining sections to ensure smooth service and rapid table turnaround.
Welcome VIP guests, handle table seatings during peak rush hours, and manage reservations.
Supervise waiters, runners, and bussers to ensure service standards and grooming protocols are met
Order Management & Guest Care
Present menus, recommend chef specials, promote upselling/cross-selling, and handle dietary inquiries.
Coordinate closely with the kitchen team (KOT management) to minimize food delivery delays and ensure accurate order fulfillment.
Address customer feedback, resolve on-the-spot guest complaints professionally, and report issues to management.
📌 Restaurant captain (Thellakom)
🏢 Manu Michael
📍 Thellakom