About the Organisation
Loch Corporate Services is a qualified services firm delivering a broad range of solutions across administrative, technical, marketing, and specialised operational areas. Established with a focus on high quality and compliant service delivery, Loch supports organisations seeking integrated support functions under a single trusted provider. The firm is committed to strict confidentiality standards, consistent quality controls and seamless collaboration with client teams across multiple sectors.

Role Overview
The Support Engineer will act as the first point of technical response for issues affecting the organisation's live applications and infrastructure, working closely with the development team to keep platforms stable and users unblocked. This role requires solid technical breadth across the front end, back end, APIs, and cloud infrastructure, with a focus on triaging, investigating, and resolving issues quickly and thoroughly. The Support Engineer will take ownership of problems from initial report through to root-cause resolution,



documenting findings so recurring issues are prevented, and will work closely with the Lead Developer and wider development team to maintain a healthy, well-monitored production environment.

Key Responsibilities
•Monitor live applications and infrastructure to identify and address issues before they affect users
•Triage and resolve bugs, integration failures, and performance issues across web and cloud environments
•Investigate and debug issues across the stack, including front-end behaviour, API failures, database queries, and cloud infrastructure
•Handle support tickets and escalations, communicating clearly with both technical teams and non-technical stakeholders
•Work closely with developers to reproduce issues, identify root causes, and push fixes through to resolution
•Maintain logs and documentation of recurring issues, and build runbooks to prevent repeat incidents
•Support application deployments, en

📌 Support Engineer (Gurugram)
🏢 Loch Corporate Services
📍 Gurugram