Company: CodeAce IT Solutions LLP
Location: Calicut, Kerala
Employment Type: Full-Time

CodeAce is a fast-growing performance marketing and technology company working across multiple business verticals, including digital marketing, SEO, PR, media buying, creative/content, technology and global client servicing.
As we continue to scale, we are looking for a Quality & Process Auditor who can independently evaluate the quality of our operations, identify gaps, improve processes and help build a strong culture of accountability and continuous improvement.
The Role
This is not a traditional software-testing QA position.
You will work across departments to audit processes, deliverables, SOP compliance, operational efficiency and quality standards.
Your objective will be straightforward:
Find what is going wrong, understand why it is happening, and help us build systems that prevent it from happening again.
Key Responsibilities
Conduct periodic quality and process audits across different departments.
Review team deliverables for accuracy,



completeness and adherence to defined quality standards.
Audit whether teams are following established SOPs, workflows and internal processes.
Identify operational gaps, recurring mistakes, bottlenecks and quality risks.
Perform Root Cause Analysis (RCA) for recurring quality and operational issues.
Work with department heads to establish measurable quality standards and audit checklists.
Recommend improvements to existing processes and SOPs.
Track Corrective and Preventive Actions (CAPA) and ensure identified issues are properly closed.
Create department-level quality scorecards and audit reports.
Monitor recurring errors and identify trends across teams.
Conduct random/sample audits to independently verify quality.
Identify processes that can be standardized, automated or simplified.
Present audit findings and improvement recommendations to management.
Follow up with department heads until corrective actions are implemented.
Help create a compan

📌 Quality & Process Auditor (Kozhikode)
🏢 CodeAce IT Solutions
📍 Kozhikode