Job Description
Position: Senior Functional Consultant – D365 CE
Company: HSO India Pvt. Ltd.
Level: 4.4 – Senior Functional Consultant
Experience: 7–10 Years
Work Mode: Remote / Work From Home – India
Employment Type: Full time
Compensation: Best in the Market
About The Role
HSO India is looking for an experienced D365 CE Senior Functional Consultant with strong expertise in Dynamics 365 Customer Insights – Journeys (CIJ, formerly Dynamics 365 Marketing) and hands-on functional experience in at least two additional Dynamics 365 Customer Engagement modules, such as Sales, Customer Service, or Field Service.
The ideal candidate will be responsible for understanding business requirements, designing functional solutions, configuring D365 CE applications, and working closely with customers, technical teams, and project stakeholders to deliver successful implementations and support engagements.
Key Responsibilities
Lead functional consulting activities across Microsoft Dynamics 365 Customer Engagement (D365 CE) projects.
Design and implement solutions using Dynamics 365 Customer Insights – Journeys (CIJ).
Work extensively on customer journey design, campaign management, segmentation, personalization, event management, lead nurturing, and marketing automation.
Gather and analyze business requirements and translate them into scalable D365 CE solutions.
Conduct requirement workshops, discovery sessions, demonstrations, fit-gap analysis, and solution walkthroughs.
Configure and customize D365 CE applications based on business requirements.
Provide functional expertise in Customer Insights – Journeys and at least two additional CE modules, such as:
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Field Service
Prepare functional specifications and collaborate with technical teams on customizations, integrations, and extensions.
Support data migration, integrations, testing, UAT, deployment, go-live, and post-go-live activities.
Develop test scenarios,
📌 HSO IndiaCE Senior Functional (Bengaluru)
🏢 HSO
📍 Bengaluru