The role plays a critical part in building our brand in the digital space
through the day-to-day management of KPMG Canada’s official social media
channels including (but not limited to) LinkedIn, Twitter, Instagram YouTube.
Community Management
* Schedule posts, monitor and respond to basic inquiries posted to official
KPMG social media accounts.
* Collect and deliver insights from the social media conversation back into
KPMG.
Social Media Monitoring
* Use the social media monitoring tools for the early identification of
emerging industry trends, potential threats and opportunities, providing
feedback and alerts.
* Collaborate with Social Media Community Coordinator on development of
campaign and program-based social media monitoring reports for Canada
marketers and communicators.
Research
* Scan social media communities for engagement opportunities for KPMG senior
leaders.
* Skim through the competitor's social media channels and share a report
highlighting the posts performance and key topics.
* Collect insights from social conversations that could be used to inform the
development of engaging social media content.
Social Media Reporting
* Development of monthly analysis report within agreed timeframe and with
complete accuracy
* Produce and deliver social media flash alert on a timely basis for marketers
and other stakeholders
Risk Management
* Ensure compliance with Risk policies and process in content posting and
response.
* Early identification of potential risk issues that may impact the KPMG brand
and ensure that relevant stakeholders are immediately engaged, and
appropriate response mechanisms are used.
* Ensure quality standards and guidelines are being properly and consistently
adhered to.
This role is for you if you have the below
Educational qualifications
Graduate / Post Graduate in relevant field
Work experience
The candidate must have to 0-1 year of relevant experience in managing social
media communit