About the Role:

In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards.
If you're looking to work in the B2B SaaS space, this is an chance for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science etc.), eventually.
This is a rotational shift: Morning (2:00 AM to 10:30 AM IST), Afternoon (10:00 AM to 6:30 PM IST),
Evening (6:00 PM to 2:30 AM IST) on any five days of the week.
Key responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution
Conducting product walkthroughs and providing resolutions to customers' queries
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues




Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Answering questions over email, phone calls, & live video calls.
Finding ways to go above & beyond to help customers
About You:
You should have a maximum of two years of experience in any relevant role or field
Empathy, and patience.
Curiosity and a problem-solving mindset.
Math score of 85% and above in your 10th grade.
Previous experience at a start-up or in a customer support role.
Strong analytical background - our product is very math and numbers-heavy
Solid verbal, written, presentation, and interpersonal communication skills
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
Experience working with Zohodesk or other support/service software

How to apply for this role?

Please fill out the form with the required details. If your profile is shortlisted,

📌 Product Specialist (India)
🏢 PriceLabs
📍 India