The purpose of the job or role
– why it exists:
To drive Data driven culture in operation by imparting various quality tools and methodologies trainings.
To ensure that the best in class client satisfaction rating is achieved by leveraging Delivery Excellence initiatives
To facilitate deployment of Quality management system(iQMS) including ISO and CMMi practices
To drive business process improvements leveraging Lean Six Sigma
Primary Responsibilities:
Conduct Thought leadership workshops and develop continuous improvement roadmap for the associated client accounts.
Lead & mentor Process Improvement projects leveraging Lean Six Sigma methodologies to deliver targeted Business value and productivity improvements.
Build and develop competencies on Quality Management Systems, Lean Six Sigma and digital transformation techniques.
Drive innovation and automation projects to deliver award winning case studies in internal and external forums.
Drive effective No Surprise framework to ensure process risks are proactively identified and mitigated for the associated client accounts.
Effectively engage with clients and internal stakeholders to ensure Delivery Excellence Initiatives are effectively deployed and recognized.
Critical Success Factors:
Excellent communication and presentation skills
An eye for detail, analytical and data oriented with logical problem solving approach
Client and Stakeholder management skills
Influencing Skills
Program management skills – soft skills & networking
Assertive & self driven with an attitude of challenging the status quo
Ambitious or Goal oriented with a will to make it happen.
Education/Certification/Experience Requirements
Overall 10+ plus years of work experience with proven expertise in business problem solving and delivering significant business value to the clients and internal stakeholders. Exposure to Service industry is must.
Should be able to demonstrate experience in practical application of Lean Six Sigma techniques, Automation,