About the Company/Team

Oracle Hospitality delivers technology solutions that help hotels, resorts,
restaurants, and food & beverage businesses operate efficiently and enhance
guest experiences globally. The Oracle Hospitality Support organization partners
with customers worldwide to provide 24x7 support for mission-critical
hospitality systems including OPERA PMS and related hotel technology platforms.

This role sits within the Oracle Hospitality Support team focused on providing
first-level technical and functional support for the Oracle Hospitality OPERA
product suite and associated hotel interfaces.

Job Summary

The Technical Support Analyst provides first-level technical and customer
support for Oracle Hospitality solutions, including OPERA PMS, OXI, OWS, S&C;,
Reporting & Analytics, and related hotel interfaces. The role supports hotel
customers globally through voice, email, and remote troubleshooting while
ensuring timely issue resolution, excellent customer experience, and accurate
case documentation.This position is ideal for candidates with hospitality




systems support experience who enjoy solving technical issues, working in a
rapid-paced global environment, and partnering closely with hotel operations
teams.

Only Oracle brings together the data, infrastructure, applications, and
expertise to power everything from industry innovations to life-saving care. And
with AI embedded across our products and services, we help customers turn that
promise into a better future for all. Discover your potential at a company
leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That’s why
we’re committed to growing a workforce that promotes opportunities for all with
competitive benefits that support our people with flexible medical, life
insurance, and retirement options. We also encourage employees to give back to
their communities through our volunteer programs.

We’re committed to

📌 Customer Service Analyst 1-Support (India)
🏢 Oracle
📍 India