Looking for Customer Success Associate
1-2 Years
Notice Period : Immediate
Location : Bangaluru
Languages : Kannada (if Located in Bengaluru)
Languages : Tamil (If located in Chennai)

Key Responsibilities
A. Customer Coordination & Customer Success
• Support day-to-day communication and coordination with customers.
• Understand customer requirements and ensure the same are communicated to the concerned internal teams.
• Provide customers with timely updates on project status, schedules, pending actions, and
deliverables.
• Follow up with internal teams and customers to ensure commitments are completed on time.
• Record and communicate customer feedback and concerns.
• Support the Customer Success Manager/Asst. Manager in maintaining solid customer
relationships.
• Assist in resolving routine customer queries and escalate critical concerns appropriately.

B. Testing & Project Coordination
• Understand basic customer requirements related to testing services.
• Coordinate with technical/testing teams regarding feasibility, scheduling, sample requirements, and project status.




• Track testing schedules, pending activities, draft reports, final reports, and other deliverables.
• Follow up with concerned teams for timely completion of assigned activities.
• Maintain project trackers and ensure pending actions are regularly updated.• Escalate delays, technical constraints, or operational issues to the reporting manager.

C. Sample & Documentation Coordination
• Coordinate sample receipt, identification, movement, dispatch, and return with concerned teams.
• Ensure required sample-related documents and records are maintained.
• Maintain proper traceability of samples and project materials.
• Coordinate with internal teams for timely availability and movement of samples.
• Ensure customer/project documentation is updated and properly maintained.

D. CRM, MIS & Reporting
• Maintain accurate customer and project information in the CRM system.
• Update customer interactions, f

📌 Customer Success Executive (Bengaluru)
🏢 startuphr.consulting
📍 Bengaluru