Job Description

Job Title: Associate – HFS IS

Department

About Business line/Function:

Responsibilities

Position Purpose:

Direct Responsibilities
- Acquire complete understanding of the HFS process & its related functions with various parties involved. For example: Custody ,FDS, NAV, Corporate Actions etc.
- Strive to become a SME (Subject Matter Expert) of the process by acquiring complete knowledge of HFS processing across all funds .
- Order collection and ensure completeness
- Verify client signature
- Prepare the order for input into BP2S systems
- Carry of checks on the order form.
- Follow up issues with the spoke team and with Client.
- Trade input / checking to BP2S core system
- Perform control procedures to ensure accuracy and completeness
- Generation of reports on daily & monthly basis to the Client.
- Dealing with adhoc requests from client and / or other BP2S locations.
- Adhere to quality SLA .
- Adhere to timeliness SLA .
- There should be no incidents logged on activities performed.




- Regular follow-up on Partial payments to be done diligently and should be highlighted to supervisor for further escalation in case break not cleared.

Contributing Responsibilities
- Be pro-active in developing customer relations by understanding and responding to customer needs
- Strive continually for customer satisfaction
- Try to identify the real needs of the customer, including those not necessarily stated
- Deliver very high quality results
- Ensure to complete ad-hoc duties which may arise from time to time, mainly on First and Last week of the month and system down-time scenarios.
- Monitor the respective group mail box and respond efficiently to the queries.
- Required to plan leaves in advance as per GSO policies and keep a tab on unplanned leaves.

Technical & Behavioral Competencies
- Excellent verbal and written communication.
- Robust analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
- Abilit

📌 Associate HFS (India)
🏢 Bnp Paribas Bank
📍 India