We are looking for a Conversational AI specialist / CCAI Voice Specialist with solid hands-on expertise in the Google Contact Center AI (CCAI) ecosystem, Dialogflow CX, and Agentic AI to design and deliver enterprise-grade conversational and voice AI solutions.

Designation: Conversational AI specialist / CCAI Voice Specialist
Location: Remote Work
Employment Type: Full Time

Key Responsibilities:
- Design, develop, and implement conversational AI solutions using Google CCAI / GCX and Dialogflow CX.
- Build sophisticated conversation flows, including intents, entities, routes, parameters, fulfillment, and multi-turn conversations.
- Understand business and contact center requirements and translate them into scalable Conversational AI and CCAI solution architectures.
- Define high-level solution approaches by connecting Dialogflow CX, Gemini, Vertex AI, Google Cloud services, backend systems, and contact center platforms.
- Modernize traditional and legacy IVR systems into intelligent voice and conversational AI experiences.




- Design and implement Agentic AI solutions using Google ADK, AI agents, tool/function calling, and multi-step agent workflows.
- Build Retrieval-Augmented Generation (RAG) solutions using enterprise knowledge sources, embeddings, retrieval patterns, and vector databases.
- Integrate Speech-to-Text (STT) and Text-to-Speech (TTS) capabilities for enterprise voice AI applications.
- Develop and integrate APIs, webhooks, fulfillment services, and backend components using Python or Node.js.
- Integrate conversational AI solutions with telephony/contact center platforms such as CXone, Cisco, or similar technologies.
- Leverage Gemini, Vertex AI, and LLMs for reasoning, response generation, knowledge retrieval, summarization, and advanced conversational experiences.
- Troubleshoot complex conversational AI, voice, integration, and production issues.
- Collaborate with solution architects, engineering teams, product teams, and client stakeholders throu

📌 Conversational AI specialist (India)
🏢 Techolution
📍 India