About the Company

Tuebora is an AI-driven Identity Governance and Administration (IGA) platform that helps enterprises automate identity lifecycle management, access governance, and compliance.

About the Role

As a Skilled Services Manager, you will lead the Delivery and Support teams and own the overall post-sales customer experience. You will ensure successful implementations, responsive support, strong customer satisfaction, and build a repeatable, scalable, and profitable Professional Services organization.

Responsibilities

Delivery Leadership
- Lead Delivery and Support teams, including Solution Architects, Implementation Engineers, Project Managers, and Support Engineers.
- Own end-to-end customer implementations, ensuring projects are delivered on time, within scope, and to high quality standards.
- Standardize implementation methodologies, Proof of Concepts (POCs), and delivery processes to improve predictability and efficiency.
- Drive resource planning, utilization, project governance, and delivery profitability.

Support & Customer Success




- Ensure excellence in customer support by meeting SLA commitments, managing escalations, and driving timely incident resolution.
- Monitor and improve customer satisfaction (CSAT), support performance, and service quality.
- Build robust relationships with enterprise customers and implementation partners to drive successful adoption, renewals, and long-term success.

Operational Excellence
- Define and monitor key delivery metrics, including project health, utilization, margins, SLA compliance, and customer satisfaction.
- Build and maintain a robust knowledge base, delivery of playbooks, and implementation of best practices in collaboration with Product and Engineering teams.
- Continuously improve delivery processes to ensure a scalable and repeatable services model.

People Leadership
- Mentor, coach, and develop high-performing customer-facing teams.
- Foster a culture of accountability, collaboration, con

📌 Professional Services Manager (Bengaluru)
🏢 Tuebora
📍 Bengaluru