Location: Bengaluru

Experience: 1–4 years

Employment Type: [Full time / Contract]

Shift: Rotational Shifts, including [Night/Weekend] coverage

Department: [Technology / Operations]

Reporting To: [Engineering Manager / Tech Lead / Operations Manager]

About The Role

We are looking for a Technical Support / Production Monitoring Engineer who will be responsible for monitoring our production systems, identifying and troubleshooting technical issues, resolving operational incidents, and ensuring the availability and smooth functioning of our applications and services.

This is a hands-on technical role that requires the ability to monitor systems, investigate incidents, identify root causes, resolve issues wherever possible, communicate with customers over emails and calls, and coordinate with Engineering/DevOps teams for issues requiring deeper technical intervention.

The role will involve working in rotational shifts to provide continuous monitoring and support for production systems.

Key Responsibilities

Production Monitoring
Monitor production applications, services,



APIs, servers, databases, integrations and scheduled jobs.
Monitor system health, availability, performance and error alerts.
Identify system failures, abnormal behaviour and potential production incidents.
Respond promptly to alerts and incidents based on defined severity and response timelines.
Ensure critical production issues are tracked until resolution.
Incident Troubleshooting & Resolution
Investigate application and system issues reported through monitoring systems, customers or internal teams.
Analyse application logs, server logs and error messages to identify the cause of incidents.
Troubleshoot API failures, integration issues, data issues, service failures and configuration problems.
Perform basic service restarts, job reruns, configuration changes and other approved operational fixes.
Resolve recurring operational issues and identify opportunities for automation.
Follow establishe

📌 Production Monitoring Engineer (Bengaluru)
🏢 Infilect
📍 Bengaluru