Job Description

Position Overview

Job Title- Production Support Analyst, NCT

Location- Pune, India

Role Description

L2 Technical Application Support

What We'll Offer You

As part of our flexible scheme, here are just some of the benefits that you'll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

Your Key Responsibilities
- Provide hands on technical support for a suite of applications/platforms within Deutsche Bank
- Build up technical subject matter expertise on the applications/platforms being supported including business flows, the application architecture, and the hardware configuration.




- Resolve service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
- Conduct real time monitoring to ensure application SLAs are achieved and maximum application availability (up time).
- Assist in the process to approve all recent releases and production configuration changes, keep stakeholders informed and conduct any release tasks assigned to support.
- Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible.
- Conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.
- Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
- Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
- Approach support with a proactive

📌 Production Support Analyst, NCT (Pune)
🏢 Deutsche Bank
📍 Pune