TOC (Transportation Operation Center) is the central command and control center for
‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple
geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight
from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case
of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on
the proceedings. Along with this tactical problem solving TOC is also charged with
understanding trends in network exceptions and then automating processes or proposing process
changes to streamline operations. This second aspect involves network monitoring and
significant analysis of network data.
Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation
and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Purview of a Trans Ops Representative
A Trans Ops Representative at TOC facilitates flow of information between different




stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts
customer experience and business continuity. Trans Ops Specialist at TOC works across two
verticals – Inbound and Outbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is
picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on
Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck
leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on
Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC
and reaching customer premises.
A Trans Ops Representative provides timely resolution to the issue in hand by researching and
querying internal tools and

📌 Transportation Representative, AV (India)
🏢 Amazon
📍 India