Nasdaq Technology is looking for a passionate Senior Specialist - Transformation AI and Automation to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you
This role sits at the intersection of technology and Client Success. You must bring a solid understanding of how Client Success teams operate — from onboarding to renewal — so you can design automation and AI solutions that genuinely improve the customer journey. This is not a pure engineering role; it requires someone who thinks "customer-first" and builds accordingly.
You will be responsible for building automation, AI agents, tools, and data solutions that empower our Client Success team to deliver exceptional customer experiences at scale. You will work across low-code and high-code environments, collaborate with cross-functional teams, and contribute to a unified 360-degree AI-powered view of our customers.
Your Roles and Responsibilities include :
Client Success Acumen (Required):
Proven experience working within or directly supporting a Client Success function — understanding customer lifecycle stages, health scoring, digital journeys, and engagement workflows.
Ability to translate Client Success processes and pain points into automation and AI solutions that improve the customer experience.
Familiarity with CS platforms (e.g., Planhat, Gainsight, or similar) and how they integrate into broader CX ecosystems.
Automation & Integration:
Design, develop, and deploy automation solutions for Client Success workflows using Microsoft Power Platform (Power Automate, Power Apps, Power BI) and other appropriate tools.
Build and maintain integrations between internal tools, CRM systems, and data sources using APIs and connectors.
Identify repetitive manual processes and propose scalable automation solutions.
Monitor, troubleshoot, and optimize existing automations for performance and reliability.
AI Agent & Tool Development:
Design and build AI agen
📌 Senior Specialist, AI (Mumbai)
🏢 Nasdaq
📍 Mumbai