Summary
Guidewire is looking for a proactive and solution-driven Cloud Platform Support Engineer to join our dynamic Platform Support team at our Bengaluru office. This role will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire Cloud Platform. The Engineer will work collaboratively within the Product Development and Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments.

The Platform Support Engineer requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid setting that delivers 24x7 service to customers who are using our software in the Guidewire Cloud, including the customers in Japan.

Join us and enjoy a career where you can make an impact. You will be inspired by those around you, and you’ll be trusted and empowered to go further.
Job Description
What You’ll Do




Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.
Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution.
Resolve cases in adherence to team standards to meet and exceed customer satisfaction. Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.
Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience.
Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer.
Develop and maintain strong rela

📌 Cloud Platform Support Engineer III (Bengaluru)
🏢 Guidewire Software
📍 Bengaluru