Area(s) of responsibility
JOB Description

15+ years in Oracle CX domain, with at least 5+ years in Oracle CX cloud working as pre-sales or client-facing solution architecture roles.
Strong ability to design end-to-end CX architectures, data flows, and integration patterns.
Hands on experience in Oracle CX cloud products like Oracle Sales Cloud / CX Sales, Sales Planning & Forecasting, Incentive Compensation (OIC), Partner Relationship Management (PRM), Marketing & Engagement (Eloqua), Oracle Service Cloud, Field Service Cloud (OFSC), Oracle Commerce Cloud (OCC)
Experience building POCs, demo environments, and prototypes.
Experience in latest CX technologies like Chatbots, Digital Assistant, and AI-driven service flows etc.




Working knowledge of SaaS implementation methodology (Oracle Unified Method – OUM / True Cloud Method)
Experience of Oracle CPQ will be a plus
Positive to have certifications Oracle CX
Good communication, interpersonal skill, and soft skills
Should Gather, analyze, internalize, and advocate for the customer requirements around their selling processes.
Prior EBS experience within last 5 years is nice to have.
Must be well versed in EBS solutioning and implementation
Should have exposure in migrating Oracle EBS to Fusion/Cloud.

📌 Practice Director (Pune)
🏢 Birlasoft
📍 Pune