What success looks like in this role:
We are looking for a ServiceNow Engineering Operations Manager to lead the design, delivery, and ongoing support of our ServiceNow platform, with a strong focus on IT Service Management (ITSM). This role blends hands-on technical work with team leadership: you'll spend roughly 60% of your time on technical engineering and platform work, and 40% on managing people, projects, and client relationships.
You'll work directly with clients and internal stakeholders to understand their needs, guide platform strategy, and ensure our ServiceNow environment runs reliably and efficiently. This is a valuable fit for someone who enjoys staying close to the technical work while also building and supporting a strong team.
What You'll Do
Lead the day-to-day engineering and operations of the ServiceNow platform, with particular emphasis on ITSM modules (Incident, Problem, Change, Request, Knowledge, CMDB)
Design and oversee platform architecture, configurations, integrations, and customizations
Manage upgrades, patches,



and release cycles with minimal disruption to users
Serve as a technical escalation point for complex issues and troubleshooting
Act as a primary point of contact for client engagements, translating business requirements into technical solutions
Manage and mentor a team of ServiceNow engineers and administrators, including hiring, performance reviews, and career development
Plan and prioritize project roadmaps, balancing client requests, technical debt, and platform health
Partner with cross-functional teams (security, infrastructure, business stakeholders) to align ServiceNow initiatives with broader organizational goals
Establish and maintain best practices for development, testing, deployment, and documentation
Monitor platform performance, security, and compliance, and drive continuous improvement
LI-ND1
You will be successful in this role if you have:
Required Qualifications
10–15 years of overall IT experience, with substantial

📌 ServiceNow Engineering Operations Manager (Bengaluru)
🏢 Unisys
📍 Bengaluru