Management Level
I
Job Description
EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering cutting-edge, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.
Role Summary
To carry out a range of assigned duties in accordance with predetermined procedures and service standards under appropriate guidance and direction. Ensure the prompt and accurate handling of requests from on behalf of our clients, as a service to high level executives and/or shareholders. Act as a liaison between the Relationship Managers and clients ensuring the daily review and completion daily work assigned.
Core Duties/Responsibilities
The successful candidate will be responsible for:




Providing excellent pension reconciliation and payroll control service in line with Service Level Agreement (SLAs).
Adhering to Standard Operating Procedures (SOP) and ensuring any possible changes to procedures are raised, discussed and agreed with management before implementation.
Processing daily workload, keeping Subject Matter Expert (SME) and team members informed of progress throughout the day to ensure reporting and process deadlines are met
Liaising with other teams in Retirement Solutions when mismatches or technical issues occur
Using multiple EQ pensions administration systems to access and retrieve banking data
The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.
Skills, Capabilities and Attributes
The ideal candidate will have the below skills, capabilities and attribut

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