Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Installs, maintains and troubleshoots equipment at the customer's location using a set of tools, parts and technical diagrams. Customer service assignment include in office preventive maintenance and inspection service work, call-out services and commissioning activities on turbomachinery and package systems.
Responsibilities
• Use a variety of test equipment to diagnose and identify malfunctions and may refer to schematics and manufacturers' specifications that provide instructions on how to locate problems.
• Use hand tools,



gauges and instruments to analyze, repair or replace faulty parts. Utilize digital tools and systems.
• Check for common causes of trouble, such as dirty or defective components, clean and lubricate equipment as needed.
• Perform routine installations and make adjustments to equipment as appropriate within normal procedures.
Degree Requirement
Degree or equivalent experience desired
(Candidates should be comfortable with this role being permanently based in Mumbai, India. Please note that the company does not provide domestic relocation support; therefore, any relocation arrangements and related expenses would be the candidate's responsibility.)
Skill Descriptors
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Level Working Knowledge:
• Provides a quality of serv

📌 Field Service Representative (Mumbai)
🏢 Caterpillar
📍 Mumbai