C.H. Robinson is seeking a Deputy Manager - Air Freight to join our team. In this role, you will play a key role in delivering consistent and high-quality customer experience by managing the end-to-end shipment lifecycle for assigned accounts and ensuring adherence to customer SOPs and operational standards.
You will drive operational excellence, maintain data integrity, and ensure compliance with processes while acting as a key point of coordination for issue resolution and day-to-day execution.
This role offers an prospect to combine strong operational expertise, proactive communication, and collaboration to deliver reliable outcomes that support customer needs and business objectives.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Maintain Operational Excellence for themselves and coach the team around Operational standards
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally




Execute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
Ensure a high-level of data integrity within the shipments for all team customers: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.
Regularly drive high level of operational integrity and compliance by assisting in audits and daily invoice overhead
Act as a team lead supporting the team supervisor
Serve as the team’s first level of problem escalation and resolution, ensuring prompt response and follow through on issues until resolution and customer satisfaction
Coach and train others on pricing strategies
Facilitate Relationships:
Provide and maintain a high level of customer service with Customers, CHR offices, Agents, and Outside Service Providers
Develop & coach

📌 Deputy Manager (Mumbai)
🏢 C.H. Robinson
📍 Mumbai