Area(s) of responsibility
1. Oracle Field Service (OFS) Functional Consultant – Solution Architect
Oracle CX Solution Architect (Service Cloud & Field Service Cloud)
Position Summary
Looking for a senior Oracle CX Solution Architect to lead the design and implementation of a up-to-date, integrated customer service and field service platform leveraging Oracle Service Cloud and Oracle Field Service Cloud. The architect will drive business process transformation, solution architecture, integration strategy, and enterprise adoption while ensuring seamless connectivity with other ERPs like Oracle Fusion Cloud, JDE and other enterprise applications.
Having implemented Oracle Field Services with JDE will be highly desirable.
Experience

15+ years of overall Oracle CRM/CX consulting experience
8+ years of Oracle CX Cloud experience
5+ years of Oracle Field Service (OFS) Cloud experience
At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect
Experience leading large-scale service transformation programs across multiple business units and geographies





Core Oracle CX Expertise Required
Oracle CX Products
Deep hands-on experience in:

Oracle Fusion Service
Oracle Service Cloud (B2B/B2C)
Oracle Field Service Cloud (OFS)
Oracle CPQ
Oracle Sales, Commerce, Order Management
Oracle Digital Assistant
Oracle Knowledge Management
Oracle Customer Experience Platform
Oracle AI & Agentic Service capabilities

Key Responsibilities
Oracle CX Solution Ownership

Lead overall Oracle CX solution strategy and architecture.
Define future-state Customer Service and Field Service operating model.
Conduct executive workshops and CX transformation assessments.
Align business processes with Oracle CX capabilities and industry best practices.

Service Transformation

Design end-to-end processes covering:

Customer Service
Case Management
Service Request Management
Work Order Management
Dispatch & Scheduling
Field Execution
Technician Mobility
Customer Communications
Billing Handover

📌 Subcontractor- Oracle Cloud-CX-Functional (Pune)
🏢 Birlasoft
📍 Pune