Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Role Purpose
The Generative AI BAU Service Manager is responsible for ensuring reliable, secure, scalable, and business-aligned operations for GenAI solutions across the organization.




The ideal candidate will manage day-to-day AI service delivery, incident/problem/change management, vendor coordination, compliance adherence, user adoption, platform optimization, and operational excellence for Haleon’s enterprise GenAI ecosystems.
The role ensures the stability, reliability, and performance of deployed Generative AI applications and models. Also plays an important role in onboarding current AI tools / services in Haleon.
The role requires strong collaboration across Business users, IT, Data, Security, Legal, Compliance, and AI Engineering teams (data science/DevOps/Machine Learning Engineering) to ensure stable and responsible AI operations.
Key responsibilities:
Service Management & Operations
Own end-to-end BAU operations for enterprise GenAI platforms and Applications, copilots, AI assistants, and AI-enabled business applications.
Ensure high availability, reliability, performance, and scalabilit

📌 Gen AI BAU Service Manager (Bengaluru)
🏢 Haleon
📍 Bengaluru