About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.
Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a robust, ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Job Description
Role Overview

We are looking for a dynamic,



experienced professional to play a critical role in administering and governing our IT services environment. This role is responsible for leading the service desk operations and ensuring consistently high service performance by our IT service vendors. The role also partners with infrastructure, security, risk, and compliance teams to align operations with governance and regulatory requirements.
Key Responsibilities
Lead global service desk operations, ensuring effective resolution of incidents, requests, and escalations.
Represent the Corporate Service Desk in enterprise governance and strategic technology initiatives.
Drive service excellence through performance management, SLA oversight, and continuous improvement initiatives.
Establish and maintain service desk standards, processes, and knowledge management governance.
Partner with infrastructure, security, risk, and compliance teams to align operations with governance and regulatory requ

📌 Principal Lead- Global Service Desk Governance (Gurugram)
🏢 Ameriprise Financial Services
📍 Gurugram