Summary
This role is strictly involved in business analysis, requirements documentation, and healthcare reference data support activities and does not involve direct access to Protected Health Information (PHI), Personally Identifiable Information (PII), or any secured or confidential client data. The work is limited to analysis of healthcare claims, reference code sets, and system configurations using governed datasets and does not include handling or processing of sensitive health or personal information.
You are responsible for producing, validating, and distributing Workforce Management reporting that helps leaders understand service performance, workforce efficiency, forecast accuracy, adherence, productivity, and operational risk.
This role supports recurring WFM reporting, service performance reporting, agent-level reporting, report quality assurance, data presentation, and continuous improvement insights. It partners with operations, WFM, Finance, training, quality, technology, and global delivery teams to ensure reporting is accurate, timely, actionable,



and aligned to business needs.Your role in our mission
Recurring WFM & Service Performance Reporting
Produce, validate, or govern recurring Workforce Management reports for operational leaders and stakeholders.
Report on SLA attainment, response times, backlog trends, forecast accuracy, occupancy, productivity, adherence, schedule compliance, and operational risks.
Ensure reports are timely, consistent, and aligned to defined metric logic and stakeholder expectations.
Agent-Level, Team-Level & Operational Insights
Generate or review agent, team, site, channel, and function-level reports that highlight productivity, utilization, adherence, occupancy, and schedule compliance.
Identify meaningful patterns, trends, anomalies, and risks in workforce data.
Translate reporting outcomes into practical recommendations that leaders can act on.
Data Quality, Governance & Visualization
Ensure data accuracy, consistency

📌 Data Analyst (India)
🏢 Gainwell Technologies
📍 India