Summary
As a Workforce Management - Reporting at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This role is strictly involved in the development of the product and does not involve access to Protected Health Information (PHI) & Personally Identifiable Information (PII) or any secured/confidential client data. The work is limited to application development and does not include handling or processing of sensitive health information.Your role in our mission
As a Data Analyst at Gainwell, you are responsible for producing, validating, and distributing Workforce Management reporting that helps leaders understand service performance, workforce efficiency, forecast accuracy, adherence, productivity, and operational risk.
This role supports recurring WFM reporting, service performance reporting,



agent-level reporting, report quality assurance, data presentation, and continuous improvement insights. It partners with operations, WFM, Finance, training, quality, technology, and global delivery teams to ensure reporting is accurate, timely, actionable, and aligned to business needs.
Mandatory Skills

Bachelor's degree or equivalent combination of education and experience.
3+ years of workforce management, contact center, operational planning, reporting, analytics, or related customer experience operations experience.
Demonstrated capability in supporting assigned work accurately, following established processes, and identifying risks early.
Experience supporting WFM reporting, analytics, dashboarding, and data storytelling activities in complex, multi-site, omnichannel, back-office, healthcare, insurance, or BPO service environments.
Robust analytical, critical-thinking, problem-solving, and dec

📌 Workforce Management (India)
🏢 Gainwell Technologies
📍 India