Make an impact with NTT DATA
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Your day at NTT DATA
The Senior Associate Service Quality Specialist is a developing subject matter expert, responsible for assessing and evaluating the quality of our products, services, or processes to ensure they meet established standards and customer expectations.

Developing expertise in quality analysis methodologies, together with robust analytical skills, and attention to detail are essential elements required in ensuring the maintenance and enhancement of the organization's commitment to excellence.

Key responsibilities:
Conducts comprehensive quality analyses and evaluations of products, services, or processes using appropriate quality tools and methodologies.
Identifies and documents quality issues, defects, or deviations from established standards,



and collaborates with relevant teams to investigate root causes.
Develops and implements corrective and preventive actions to address quality issues and prevent their recurrence.
Monitors and analyzes quality performance metrics and trends, identifying areas for improvement and opportunities to enhance overall quality
Provides guidance and support to quality analysts and other team members, ensuring effective execution of quality assurance activities.
Conducts regular quality audits and assessments to ensure compliance with internal quality standards, industry regulations, and best practices.
Assists in the development and delivery of quality training programs to promote a culture of quality excellence and continuous improvement.
Performs any other related task as required.

To thrive in this role, you need to have:
Developing knowledge of quality assurance methodologies, tools, and best pra

📌 Senior Associate Service Quality Specialist (Bengaluru)
🏢 NTT
📍 Bengaluru