The KYC Operations Lead Analyst is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:
•Technology Incident management and resolution for production issues in range of 2000- 8000 on yearly basis
• Drive data patch governance for critical and high-volume data patches related to CAP, remediation, data concerns impacting high vols
• Engage with senior stakeholders in KYC operations, business, technology teams to ensure seamless support for processing of KYC records
• The role also expands to global post release management supporting multiple releases delivering system enhancements on yearly basis.
• Additional responsibility includes reporting and ensuring controls for Tech block cases on monthly basis
• Requires significant knowledge of Project management tasks,
risk mitigation and can drive large scale projects for faster turnaround
• The role will focus initially on growing user base for multiple regions and ensure records blocked by Tech issues are analyzed, prioritized, and resolved on timely basis, this is to avoid negative impact on clients, accounts, and transactions.
• Understand system functionality, policy changes and work as a solid project manager and lead to work with AML and policy teams for resolving tech queries & lead patches
• Manage high Vol for CAP and remediation projects ,drive and demonstrate timely delivery of projects.
• The role is a single point of contact for Technology issues for operations users for resolving tech issues and ensuring quick turnaround by driving results through partnership with Technology seniors.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are m
📌 AVP - KYC Operations Lead Analyst - MUMBAI
🏢 Citi
📍 Mumbai