About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary & Key Areas of Responsibility
The Software Support Consultant is a senior individual contributor within Software Support (SWS) who serves as the primary local point of contact for the India-based SWS resources and a trusted delegate for the SWS leadership team. This role provides operational leadership for the India SWS Center of Excellence (CoE), including second-level customer escalations, region-wide CAP escalation support across products, team operational administration, and local representation. The role drives employee engagement, continuous improvement, and AI adoption activities for the India CoE, and acts as a liaison for business intelligence (BI) reporting queries in partnership with the BI/reporting team. This role does not have direct reports,



but it carries explicit leadership expectations through influence, coaching, operational ownership, and local advocacy.
Responsibilities
Operational leadership (India SWS CoE)
Operate with minimal management guidance; be decisive and execution focused.
Actively contribute to overall team success by achieving team objectives and KPIs.
Monitor operational health indicators (backlog, aging, critical incident handling) and support the team in overcoming incident lifecycle challenges.
Ensure progress is being made on open incidents by all team members (follow-up, unblocking, prioritization).
Serve as the local SWS representative in India and represent Support Management locally.
Work with the leadership team on targeted special projects (for example: employee engagement, continuous improvement).
Maintain mandatory compliance with NCR Atleos Code of Conduct, Shared Values, and Security Awareness requirements.
Help resolve roadblocks

📌 SW Support Consultant (Hyderabad)
🏢 NCR Atleos
📍 Hyderabad