Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work
on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
The production support team at FIS consist of Mainframes, Open systems Batch scheduling, NDM: Connect Direct, CA Output Management & CA Easytrieve administration. It operates from Bangalore, Chennai, and Pune locations. It is a Level 3 team that provides Scheduling and Admin services for multiple clients hosted at data centers across the globe.
What you will be doing
We are seeking L1 Support resource to join our Enterprise Command Center team supporting Clients globally. This role focuses on monitoring, managing and supporting multiple client jobs, scheduled through Control-M. you will take part in executing and monitoring regression runs, escalate failures to support team based on the standard operating procedure,
do root cause analysis and present findings to operations, development and leadership teams, implement proactive solutions to stabilize and expedite automation suites and thereby improve customer experience. You will also be required to adapt to and learn new/niche tech including AI tools and technology and apply same to boost ground level productivity and efficiency.
What you bring:
Knowledge / Experience
2 to 5 years of hands-on experience supporting and administering a BMC Control-M environment
Strong analytical thinking, effective communication, and the ability to work in an on-call rotation or shift setting.
Skills:
Monitor and manage scheduled production end-of-day processing, and client delivery activities.
Perform hourly checks of for specific type of applications.
Prepare and send shift handover, end-of-shift updates, daily checklists, and operational reports with complete and accurate incident details.
📌 Operations Software Analyst II (India)
🏢 FIS
📍 India