ZEISS in India
ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.
ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.
Further information at ZEISS India.
Job Purpose
You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform. The ServiceNow Team is responsible for operating and customizing/developing Enterprise Service Management and custom applications on the ServiceNow platform.
As an IT Analyst- ServiceNow, you focus on the execution of platform operations and second level ticket support.



You help ensure that core operational tasks on the platform are performed reliably, monitoring information is transparent, and tickets are handled efficiently and in high quality.
Roles & Responsibilities
1. Platform Operations
You will contribute to the stable and secure operation of the ServiceNow platform by:
Performing instance cloning, including preparation, execution, and post‑clone checks in alignment with defined procedures.
Executing patching activities based on the release and maintenance schedule, including basic validation.
Applying and testing plugin updates in coordination with developers and architects to ensure compatibility and minimize disruption.
Supporting technical onboarding and offboarding of recent and leaving team members while following established work instructions and standards.
2. Monitoring & Reporting
You will help create transparency about the health and performance of the platform:
Monito

📌 IT Analyst (Bengaluru)
🏢 ZEISS Group
📍 Bengaluru