Customer Focus
● Build and maintain strong customer relationships by
understanding their preferences and providing tailored
solutions.
● Address issues professionally and ensure customer needs are
met.
● Gather customer feedback to improve products and services
while addressing any concerns promptly.
Sales Mastery
● Responsible for achieving store sales targets.
● Drive solution-based sales by understanding customer needs
and offering relevant products and services.
● Focus on selling higher-value products to increase the
average transaction value.
● Use upselling and cross-selling techniques to enhance
customer engagement and meet sales targets.
● Demonstrate negotiation and objection-handling to convert
prospects into loyal customers.
Flexibility and Change Management
● Adapt to changing customer needs and share product and
customer insight with the team.
● Demonstrate problem-solving skills to address challenges and
manage resistance effectively.
● Show learning agility by quickly adopting new processes or
strategies to improve sales and service.
Decision-Making




● Utilize analytical thinking to make sound operational decisions.
● Independently manage store operations in the absence of the
Store Manager, ensuring smooth functioning.

Store Operations Excellence
● Prevent shrinkage by closely monitoring inventory levels and
minimizing discrepancies.
● Assist the Store manager in managing inventory processes,
including replenishment, stock takes, and tracking product
turnover.
● Ensure accurate inventory records and adhere to operational
guidelines to maintain efficiency.
● Follow company policies, work processes, and enforce store
standard operating procedures (SOPs). Escalate any identified
bottlenecks.

Leadership Excellence
● Take charge of situations requiring immediate attention,
including escalated customer issues, and ensure skilled
resolutions.
● Lead by example in fostering accountability, goal-driven
performance, and ethical practices within the team

📌 Senior Style Associate (India)
🏢 Kushals Retail
📍 India