Account Delivery Manager IV
Description -
Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of current ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.
Responsibilities:
Develops and nurtures senior mgmt relationships with the customer.
Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.
Understands customer at local, country,



region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
Ability to effectively and proactively manage risk for medium to high risk projects.
Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzi

📌 Account Delivery Manager IV (Mumbai)
🏢 Hp
📍 Mumbai