Job Description: Client Success Manager
Location: 100 % Remote ( US Eastern Hours)
Type- Full Time

Job Desciption
We are seeking a highly communicative and proactive Client Success Manager to support our elite user base, which includes talent agents, entertainment attorneys, brand managers, and high-profile rights holders. In this role, you will serve as the primary point of contact for our clients, ensuring they understand and maximize the value of our three integrated modules: Asset Licensing, Identity Enrollment, and the Actions Engine. You will be responsible for onboarding, training, troubleshooting, and acting as the voice of the customer to our internal teams.

Key Responsibilities
Product Demonstrations: Conduct transparent and comprehensive demos showcasing how our biometric surveillance engine monitors platforms like YouTube, TikTok, Instagram, and the open web 24/7.
Client Training: Train users on the platform's foundational features, including how to upload and register identity assets within the secure digital vault.
System Utilization:



Help clients fully utilize the system to issue, track, and enforce structured licenses for the use of a client's identity in advertising, content, and AI training.
Issue Resolution & Reporting: Actively listen to client requests, troubleshoot difficulties, and report technical issues regarding our multimodal forensic monitoring pipeline to the engineering team.
Workflow Support: Answer client questions regarding the Actions Engine, specifically how to utilize auto-generated takedown notices and export pre-built evidence packets for litigation.
Strategic Guidance: Assist clients in configuring keywords, hashtags, and related entity tracking for each protected identity to ensure optimal brand and reputation monitoring.

Qualifications
Exceptional Communication: Strong verbal and written communication skills with a proven ability to present complex technical information clearly to non-technical users.
Client-Facing Experience: P

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